Delivery & Shipping Information
At PhoneHouse, we are committed to getting your products to you quickly, safely, and conveniently. Here’s everything you need to know about our delivery and shipping services.
Delivery Coverage
We deliver across all major towns and cities in Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and many more. PhoneHouse also serves customers in remote and rural areas, though delivery timelines may take a little longer depending on the location. No matter where you are, we strive to ensure your order reaches you safely and on time.
Delivery Timelines
Nairobi & Major Cities: Same-day or next-day delivery
Other Towns: 1–3 business days
Remote Areas: Up to 5 business days
We always aim to process and dispatch your orders as quickly as possible to ensure you receive your products without delay.
Delivery Charges
- Nairobi & Surrounding Areas: Free delivery or a minimal fee (KSh 200–500 depending on location).
- Other Towns: Affordable courier charges apply, calculated based on your delivery destination.
- Special Note: Enjoy free delivery on select products and during special promotions.
Order Processing
Orders placed before 3:00 PM are processed the same day, while orders placed after 3:00 PM are processed on the next business day. Our team works diligently to ensure your products are packaged, dispatched, and delivered on time.
Shipping Partners
We work with trusted courier and logistics partners to ensure your products are delivered safely, securely, and on time. Our reliable network allows us to reach customers across Kenya, from major cities to remote areas, with consistent and professional service.
Tracking Orders
Once your order is confirmed, you’ll receive a unique order number for reference. Our team will keep you updated every step of the way through email, WhatsApp, or SMS, sharing delivery details and status updates to ensure you always know where your package is.
Returns & Exchanges Reminder
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours for quick assistance. Our team is here to make things right. For full details on eligibility and procedures, kindly visit our Returns & Refunds Policy page.
Returns & Exchanges Reminder
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours for quick assistance. Our team is here to make things right. For full details on eligibility and procedures, kindly visit our Returns & Refunds Policy page.
Contact for Delivery Support
For any questions or assistance regarding your delivery, call us at [+254735933333] or email us at [info@phonehouse.co.ke]. Our support team is ready to help ensure your order reaches you smoothly.