At PhoneHouse, your privacy is our priority. This policy explains how we collect, use, and protect your personal information when you visit or shop on our website.
Information We Collect
Personal Information: Name, email address, phone number, and delivery address to process orders and provide support.
Payment Information: M-Pesa or bank transfer details to complete transactions (all payment information is handled securely and never stored insecurely).
Usage Data: Information on how you use our website, including browsing behavior, products viewed, and search queries, to improve your shopping experience.
How We Use Your Information
We use the information collected to:
Process orders and ensure timely delivery of products.
Communicate order updates, promotions, and provide customer support.
Improve our website, products, and services based on your usage and feedback.
Comply with legal obligations and maintain a secure shopping environment.
Information Sharing
- We do not sell or share your personal information with third parties for marketing purposes.
- We may share your information with trusted partners to facilitate delivery, payment processing, or to comply with legal requirements.
Cookies and Tracking
PhoneHouse uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze website traffic. You can manage, disable, or delete cookies through your browser settings at any time.
Data Security
At PhoneHouse, we implement strict security measures to protect your personal information from unauthorized access, loss, or misuse. Our systems are regularly monitored and updated to ensure your data remains safe while shopping on our website.
Your Rights
As a valued customer, you have the right to:
Access and update your personal information to keep it accurate.
Request deletion of your data, where legally permitted.
Opt-out of marketing communications at any time.
PhoneHouse is committed to respecting your privacy and ensuring your rights are upheld.
Children’s Privacy
PhoneHouse’s website is not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware that personal data from a child has been collected, we will take steps to delete it promptly.
Changes to This Policy
PhoneHouse may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page along with the date of the latest revision. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns regarding your privacy, please contact us at:
Phone:+254735933333
Email: info@phonehouse.co.ke
Our team at PhoneHouse is always ready to assist you with any privacy-related inquiries.